FAQ

Welcome to JGTEW UTONN SARL’s FAQ section! Below are answers to common questions about our products, policies, and services.

General Questions

Q: Where is JGTEW UTONN SARL located?
A: We are located at BUREAU 230, 37 PASSAGE DU PONCEAU, 75002 PARIS.

Q: How can I contact customer support?
A: You can contact us via email at [email protected] or call us at +33 681957994.

Q: What type of clothing does JGTEW UTONN SARL offer?
A: We specialize in high-quality women’s clothing, including skirts, T-shirts, jackets, and pants. Our styles range from casual and fashionable to business wear.

Orders and Payments

Q: What payment methods do you accept?
A: We accept major credit cards and other secure online payment methods. Your payment information is processed safely, ensuring a secure shopping experience.

Q: Can I modify or cancel my order after placing it?
A: If your order has not been processed or shipped, you may modify or cancel it. Please contact us immediately for assistance.

Q: How do I know my order was placed successfully?
A: After placing an order, you will receive a confirmation email with your order details.

Shipping

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping.

Q: What are your shipping fees?
A: We offer free shipping for orders over US$35. For orders under this amount, a standard shipping fee of US$6.88 applies.

Q: How long does delivery take?
A:

Europe: 15-20 business days.
Rest of the world: 20-25 business days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment’s progress.

Q: What happens if my package is delayed or lost?
A: For delayed packages, contact our customer support. If your package is lost, we will investigate and work with the shipping carrier to resolve the issue.

Returns and Refunds

Q: What is your return and refund policy?
A: We offer free returns and exchanges. Customers are responsible for return shipping costs and any customs duties incurred.

Q: What are the requirements for returning an item?
A: Items must:

Be returned within 30 days of receipt.
Be unused, undamaged, and in their original condition with tags and packaging intact.
Not have stains or signs of wear caused by the customer.

Q: How do I initiate a return or exchange?
A: Contact us at [email protected] or call +33 681957994. Provide your order number and reason for the return.

Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned items.

Product Information

Q: Are your products true to size?
A: We recommend checking the size chart on each product page to ensure a proper fit.

Q: Where are your products made?
A: Our products are made with high-quality fabrics sourced globally. The main production takes place in China, including OEM production with strict quality checks.

Q: What should I do if I receive a defective or incorrect item?
A: Contact us within 7 days of receiving the item. We will arrange for a replacement or refund at no additional cost to you.

Privacy and Security

Q: Is my personal information secure when shopping on your website?
A: Yes, we prioritize the safety of your personal information and payment details. Our site complies with global data protection regulations, including GDPR and CCPA.

Q: Do you use cookies on your website?
A: Yes, we use cookies to enhance your shopping experience. For details, please review our Privacy Policy.