Terms Conditions

Welcome to JGTEW UTONN SARL. These Terms & Conditions govern your use of our website (jgtewutonnsarl.com) and your purchase of products from us. By accessing or using our website, you agree to comply with these terms.

We aim to provide a transparent and legally compliant policy for our customers in the United States and the European Union.

1. General Provisions

1.1 These Terms & Conditions apply to all users of our website and customers purchasing our products.
1.2 By accessing or using the website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
1.3 We reserve the right to update these terms at any time. Changes will be effective upon posting on the website.

2. Products and Services

2.1 All products are subject to availability. We reserve the right to discontinue any product without notice.
2.2 We make every effort to display product details and prices accurately. However, errors may occur, and we reserve the right to correct them.
2.3 Prices are listed in USD and include applicable taxes where required by law.

3. Orders and Payments

3.1 By placing an order, you agree to provide accurate and complete information.
3.2 We accept payment via credit cards, PayPal, and other secure methods. All transactions are encrypted for safety.
3.3 Orders are confirmed once payment is successfully processed.

For EU Customers:
Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of receiving the goods.

For US Customers:
Returns and refunds are governed by our Refund and Returns Policy.

4. Shipping and Delivery

4.1 Shipping policies are outlined in our Shipping Policy, available on our website.
4.2 Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control.
4.3 Customers are responsible for providing accurate shipping details.

Customs and Import Duties:
For international shipments, including to the EU, customers are responsible for customs clearance and any applicable duties.

5. Returns and Refunds

Our Refund and Returns Policy outlines your rights and responsibilities for returning or exchanging items.

  • Items must be returned unused, undamaged, and in their original packaging.
  • Customers are responsible for return shipping costs unless the item is defective.

For EU Customers:
You have the right to a refund or exchange under the Consumer Rights Directive, provided the item is returned within 14 days.

6. Limitation of Liability

6.1 We strive to ensure that our website and products meet your expectations. However, we are not liable for:

  • Indirect or consequential damages.
  • Losses caused by misuse of products or failure to follow care instructions.

6.2 In no event will our liability exceed the total amount paid for the product in question.

7. Privacy and Data Protection

7.1 Your personal information is handled in accordance with our Privacy Policy.
7.2 For EU Customers, we comply with the General Data Protection Regulation (GDPR).
7.3 For US Customers, we adhere to applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA).

8. Governing Law and Dispute Resolution

For US Customers:
These terms are governed by the laws of the State of Colorado, USA. Disputes shall be resolved exclusively in the courts of Colorado.

For EU Customers:
These terms are governed by the laws of the European Union and the member state where you reside. Disputes may be resolved through the Online Dispute Resolution (ODR) platform provided by the European Commission.

9. Intellectual Property

All content on the website, including images, text, and design, is the property of JGTEW UTONN SARL and protected under copyright laws. Unauthorized use is prohibited.

By using our website or purchasing our products, you acknowledge that you have read and agree to these Terms & Conditions. Thank you for choosing JGTEW UTONN SARL!